Here’s a polished, generic return policy template tailored for SoftTouchCollars.com, suitable for inclusion in your Google Merchant Center listings. Since there’s no official return policy on the Soft Touch Collars site, I’ve based this on common practices in the pet accessories industry.

Soft Touch Collars – Return Policy

1. Overview

At Soft Touch Collars, your satisfaction is our priority. If for any reason you’re not completely satisfied, we’re happy to accept returns—or exchanges—within a specified timeframe under the conditions outlined below.

2. Return Window

  • Items may be returned within 30 days of the delivery date for a full refund, store credit, or exchange (for items of equal value).

3. Condition Requirements

  • Returns must be unused, undamaged, and in original packaging, including all tags, printed materials, accessories, and UPC codes.
  • Soft Touch Collars reserves the right to refuse or charge a restocking fee (e.g., 10–20%) if items are not in sellable condition.

4. Return Authorization (RMA)

  • To initiate a return, contact our Customer Service to obtain a Return Authorization (RMA).
  • Clearly write or affix the RMA number on the outside of the package.

5. Shipping the Return

  • Use a traceable shipping method (e.g., courier, registered mail).
  • Pack the item securely in its original packaging to avoid damage during transit.
  • Returns shipped without an RMA number may be refused or delayed.

6. Refunds

  • Refunds are processed within 7 business days of receiving the return.
  • Refunds are issued to the original payment method.
  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong item shipped or defective product).

7. Exchanges & Store Credit

  • Opt for an exchange (same value) or store credit if preferred.
  • Exchanges are shipped once the original item is received and approved.

8. Defective or Incorrect Items

  • If your order is defective, damaged, or incorrect, please notify us within 3 business days of delivery for expedited handling and a free return label.

9. Non-Returnable Items

  • For hygiene and safety purposes, personalized items, final sale products, or clearance items are non-returnable.

10. Contact Information

For returns or support:

11. Changes to Policy

Soft Touch Collars reserves the right to update this policy at any time. Changes will be posted here with the date of revision.

Notes & Recommendations:

  • A 30-day window is standard in pet supplies retail.
  • Requiring an RMA number helps streamline processing and prevents unauthorized returns.
  • Offering multiple return options (refund, store credit, exchange) enhances customer flexibility.
  • Explicitly listing non-returnable items protects your business from unnecessary refund claims.